FAQ's

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Shipping time is 5 to 7 business days from order confirmation. This period may be longer during periods of sales or special promotions (9-12 days).

WHERE I CAN GET MY ORDER?

You can receive it at the address of your choice, although we do not deliver to post office boxes or hotels. Once you have established your delivery address and the order has been confirmed, the address cannot be changed.

CAN THE COUNTRY OF DELIVERY BE DIFFERENT FROM THE COUNTRY OF PURCHASE?

No, the delivery country always has to match the country of purchase

WHAT IS THE HOME DELIVERY PROCESS?

If you have chosen home delivery, we will send you a confirmation email when your order is about to leave the warehouse, another with a tracking number (with a link to the courier company's website) and, finally, the carrier will contact you. will contact you by SMS or email to inform you of the delivery of your order. Please note that we aim to ensure that your orders are always delivered complete, so sometimes you may receive your order in parts and with different couriers. We will notify you by email when this happens